Taking care of others has always been Samantha Hainer’s mission.
A registered nurse, Aging Life Care Professional and mom of three, Hainer puts her compassion into practice as founder of Doylestown-based Moledro Health Concierge, a customized care business focused on providing myriad health care and everyday living services to aging adults and their families.
Drawing from personal experiences navigating the health care system and a background as a registered nurse, Hainer founded her company to address significant gaps in health care, offering help for the practical challenges of aging. Moledro Health Concierge services are crafted to meet clients where they are mentally, emotionally, and physically.
“We pick up where all other health care services leave off. Our aim is to partner with clients and their families to optimize the services, health care connections and relationships you have,” said Hainer. A self-described “connector, communicator, and advocate,” Hainer partners with families to identify problems and offer solutions prioritized based upon the client’s individual needs.
“Whether it’s providing a detailed road map with actions, dates, and deadlines, or seamlessly managing the entire process with you to ease your burden and remove the stress, my commitment is to provide support that adapts to your situation, ensuring a fluid and responsive approach to your care.”
In preparing to launch her business in 2022, Hainer – who has worked for more than a decade in health care in pharmaceutical sales, nursing, and care management – sought guidance from SCORE Bucks County mentor Ray Valukonis. He outlined a path forward similar to how Hainer develops a care plan for her clients.
“Ray has been a steady, consistent, wise voice and support in my corner,” she said. “You have a very experienced partner in your corner who is always there for you and always offers you an objective lens.”
SCORE mentors provide no-cost mentoring services throughout the life of a business.
Together, Valukonis and Hainer are devising a business plan. In addition, he has offered guidance on developing a cost structure and shared insight on the mathematics behind how many clients Hainer can effectively manage.
While Hainer’s business serves the geriatric population in Bucks and Montgomery counties, it is often the children of aging parents who seek help. Common services include medication management, companion care, geriatric assessments, retirement planning, and helping seniors transition to a new living environment.
“I bring awareness, compassion, and a holistic perspective. I give you my undivided attention,” she said. “I want you to walk away from every session feeling heard. I aim to offer clear, practical steps that reduce stress, bring clarity, and ultimately help move your situation forward.”
When putting a plan in place, Hainer considers the emotional component, as well as health care needs and home safety.
“The goal is to create a longstanding relationship,” she said. “It’s geared toward what the client needs in that phase of their life.”
Hainer said she strives to help families determine their goals.
“I do all of the other things that home care just can’t do,” she said.