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PECO expands assistance to customers facing financial hardships

PECO understands that many customers are currently facing financial hardship due to the impact COVID-19 has had in Southeastern Pennsylvania. In an effort to assist in the recovery of the region, the company is expanding payment options and financial assistance programs to help customers through this challenging time.

To help customers pay down outstanding balances that may have increased during the pandemic, PECO is now offering options that spread payments over future months. These new payment options will help customers more effectively manage their energy bills.

For residential customers who qualify for financial assistance, PECO now offers additional programs that can help pay down outstanding balances through grants. Income-qualified programs are also available to help customers with bill credits, energy efficiency, and referrals for additional services.

“We understand that financial hardships are a reality for many customers at this time,” said Funmi Williamson, PECO senior vice president and chief customer officer. “Our new payment options and financial assistance programs reflect our commitment to our customers and the communities we serve, helping everyone transition through these difficult times together.”

PECO wants customers to avoid building up large outstanding balances and future financial burdens, so customers are encouraged to pay their PECO bill each month. Customers who are challenged to pay their energy bill should contact PECO customer care as soon as possible at 1-800-494-4000, 7 a.m. to 7 p.m. Monday through Friday. PECO will work closely with customers to set up flexible payment arrangements, and for customers who qualify, provide information on financial assistance programs.

To ensure customers receive the most up-to-date information from PECO, they are encouraged to register for “My Account,” an easy, online interactive tool that offers customers the ability to set alerts and provide important contact information. Visit or PECO's free mobile app to learn more about these programs.