PECO understands that many customers are currently facing financial
hardship due to the impact COVID-19 has had in Southeastern
Pennsylvania. In an effort to assist in the recovery of the region, the
company is expanding payment options and financial assistance programs
to help customers through this challenging time.
To help customers pay down outstanding balances that may have increased
during the pandemic, PECO is now offering options that spread payments
over future months. These new payment options will help customers more
effectively manage their energy bills.
For residential customers who qualify for financial assistance, PECO now
offers additional programs that can help pay down outstanding balances
through grants. Income-qualified programs are also available to help
customers with bill credits, energy efficiency, and referrals for
“We understand that financial hardships are a reality for many customers
at this time,” said Funmi Williamson, PECO senior vice president and
chief customer officer. “Our new payment options and financial
assistance programs reflect our commitment to our customers and the
communities we serve, helping everyone transition through these
difficult times together.”
PECO wants customers to avoid building up large outstanding balances and
future financial burdens, so customers are encouraged to pay their PECO
bill each month. Customers who are challenged to pay their energy bill
should contact PECO customer care as soon as possible at 1-800-494-4000,
7 a.m. to 7 p.m. Monday through Friday. PECO will work closely with
customers to set up flexible payment arrangements, and for customers who
qualify, provide information on financial assistance programs.
To ensure customers receive the most up-to-date information from PECO,
they are encouraged to register for “My Account,” an easy, online
interactive tool that offers customers the ability to set alerts and
provide important contact information. Visit peco.com/myaccount
PECO's free mobile app to learn more about these programs.