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PECO extends financial resources for customers impacted by COVID-19

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To offer continued assistance to customers impacted by the COVID-19 pandemic, PECO is extending its support policies, which include suspending service disconnections, waiving new late fees, and reconnecting customers who were previously disconnected, through at least July 1. The company is also highlighting financial resources, including flexible bill pay options and the Gift of Energy program, which allows customers to provide support to those struggling financially.

Customers who are challenged to pay their energy bill should contact PECO customer care as soon as possible at 1-800-494-4000. PECO will work closely with customers to waive late payment fees, avoid having their service shut off, discuss reconnections, and determine eligibility for assistance programs. PECO representatives can also discuss payment options, like budget billing, which averages payments over a 12-month period to help customers manage their monthly energy bill, or flexible payment arrangements that offer individually tailored payment installment plans.

Throughout the year, PECO offers many other programs to help customers manage their energy costs and save money. Existing financial assistance programs can be found at peco.com/help. For customers who want to assist those facing financial hardships, PECO offers the Gift of Energy. With the PECO Gift of Energy program, customers can make a payment towards a friend or family member’s energy bill. Customers may give any amount to any PECO customer and the gift appears on a future bill as a credit to the recipient’s PECO account. Visit peco.com/gift or call 1-800-597-9514.

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