The Department of Human Services (DHS) is reminding Pennsylvanians that
while all county assistance offices (CAOs) statewide remain closed to
the public, online services remain available. CAOs in counties moving to
the yellow phase will reopen following adjustments to facilities
necessary to keep staff and clients safe. Pennsylvanians are encouraged
to use DHS’ online applications and resources to apply for benefits or
submit paperwork as necessary.
The following key services can be accessed online through COMPASS and the myCOMPASS PA mobile app without going into the CAO:
• Apply for Medical Assistance, cash assistance, SNAP or LIHEAP (only on COMPASS)
• Submit benefit renewal information
• Review benefits and case record information
• Report a change in case information
• Upload verification documents
DHS administers public assistance programs that helps Pennsylvanians
maintain access to health care, food, and other essential needs when
people need extra help and during periods of economic uncertainty like
what we currently face. Applications for benefits and renewals can be
submitted online at
www.compass.state.pa.us. Eligibility determinations,
application processing, and benefit issuance will continue for
Pennsylvanians in all counties while the CAOs are closed to the public.
Clients who prefer to submit paper documentation can mail documents to
their local CAO or leave documents in a CAO’s secure drop box, if
available.
