Two businesses in one
New Hope Window Cleaning gets a friend
When at dizzying heights
The awed are few
Let someone else’s gift
Clarify your view
Otto Alber has inspired customers to write poetry about his work.
The owner of New Hope Window Cleaning Service, which he founded in 1979, Alber has built an impressive customer base over the past 34 years, including vocalist Bobby McFerrin, perhaps best known for his 1988 hit “Don’t Worry, Be Happy.”
“We just really enjoy anything from an apartment to the million-dollar mansion,” Alber said. “We have a different customer every day.”
A female customer penned the poem that appears above. She was obviously pleased with Alber’s window-cleaning skills.
But there is much more to Alber’s business than meets the eye, he said. In 2001, after a little tinkering, he launched the second part of his business: The Gutter Guard Kings, utilizing Leaf Relief, which has been shown to be a highly efficient, pest-resistant gutter guard and is “the only 100 percent effective gutter guard system that comes with a ‘no clog, no overflow’ warranty,” Alber said.
“When I’m out there on a ladder, people will ask me to clean the gutters for a little extra charge,” he said. “And when I tell them about the gutter guards, they get excited and some people sign me up on the spot.”
At this time of year, when the leaves are beginning to fall, it’s imperative to have clean rain gutters, Alber said. Clogged gutters and downspouts are a prime breeding location for mosquitoes, among other things. And Leaf Relief, a system made by Alcoa, a Fortune 500 company, is virtually invisible from the ground and never caves in, Alber insisted.
“The gutter guards are a real plus,” Alber said. “It’s something different and I like the outdoors and I like helping people with their gutter issues. It’s the perfect line [of work] for me.”
He briefly described his thought process on adding a second component to his business.
“In 2000, after cleaning thousands of gutters, I realized there wasn’t a product out there I liked that really did the job,” Alber said. “A lot of the gutter guards I worked around were loose, the stuff got in and they got clogged despite all this money that people would spend on them.”
Gutter cleaning should be performed at least twice a year, Alber recommends. Still, the bulk of his business (Alber put the figure at 70 percent) is window cleaning. Alber said he services residences and businesses from Princeton, N.J., to the Main Line, with Central Bucks County being the business’ hub.
Alber has a workforce of three, not including his wife, Cheryl, who is in charge of the office management side of the business. As for the future, Alber is planning to stay the course, though he’s tossed around the idea of investing in real estate and fixing up properties, “but that’s a few years down the road,” he said.
Today, his focus is on New Hope Window Cleaning Service and The Gutter Guard Kings.
“We’re known to be very friendly, which is always a plus, and we’re very neat,” Alber said. “We know how to deal with antiques and special homes that require a lot of attention as far as moving furniture, draperies, just sparkling up the windows and taking pride in our work, and having a good customer relationship.”
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